Help With Your Financial Questions at MSK

We are here to help you answer your financial questions. Use the guide below to find the right person for your questions.

New Patients

Contact Patient Billing Services if:

  • You have questions about your insurance coverage. 
    Call: 646-227-3378
     
  • You don’t live in New York and have questions about receiving care at MSK.
    Call: 866-248-1274
     
  • You would like to know how much you might be charged.
    Call: 646-227-3378 or email: [email protected]

Contact the International Center if:

  • You live outside of the United States and you are interested in care at MSK.
    Call: 212-639-4900 or use AT&T Direct Access by dialing the access number for the country you are calling from, then dialing 888-675-7722.

Current Patients

You can pay your hospital and doctor bills using MSK MyChart, our patient portal.

If you have an MSK MyChart account, follow these steps:

  1. Log into your MSK MyChart account here: MSKMyChart.mskcc.org. If you are not enrolled in MSK MyChart, ask your care team to send you an invitation. You can also go to MSK MyChart and select “Sign up now.”
  2. Select “Your Menu” at the top left. In the MSK MyChart mobile app, select “Your Menu” by tapping the 3 lines at the top left.
  3. Choose “Billing Summary.”

If you don’t have an MSK MyChart account, you can still make a payment by visiting the Guest Pay section on MSK MyChart.

To pay bills from January 31, 2025, and earlier, you need to use MyMSK (MSK’s previous patient portal).

  1. To log in, go to my.mskcc.org in a web browser on your computer, tablet, or smartphone. The MyMSK mobile app is no longer available.
  2. Click “Billing” at the top right.
  3. Click “View and Pay Bills” on the left. You will leave MyMSK and will be directed to our secure payment website, VisitPay.

Contact Patient Billing Services if:

  • You would like to update your insurance or you have questions about your bill.
    Call: 646-227-3378

Contact Patient Financial Services if:

  • You need help paying your hospital bills and would like to learn more about your options.
    Call: 212-639-3810
  • Your medication co-pay is high and you would like to learn more about prescription assistance programs.
    Call your doctor’s office and ask to meet with your Patient Financial Navigator.
Join the Patient Financial Services team at our free, virtual talks, offered throughout the year to educate patients on how to navigate the financial aspects of their care. You can find the schedule here.