Help With Your Financial Questions at MSK

If you have questions about your bill or health insurance, call Patient Billing Services at 646-227-3378. You can also get help in these ways:

New Patients

Call Patient Billing Services if:

  • You have questions about your insurance coverage. 
    Call: 646-227-3378
     
  • You don’t live in New York and have questions about receiving care at MSK.
    Call: 866-248-1274
     
  • You would like to know how much you might be charged.
    Call: 646-227-3378 or email: [email protected]

Contact the International Center if:

  • You live outside of the United States and you are interested in care at MSK. Learn more.

Current Patients

You can pay your hospital and doctor bills using MSK MyChart, our patient portal.

If you have an MSK MyChart account, follow these steps:

  1. Log into your MSK MyChart account here: MSKMyChart.mskcc.org. If you are not enrolled in MSK MyChart, ask your care team to send you an invitation. You can also go to MSK MyChart and select “Sign up now.”
  2. Select “Your Menu” at the top left. In the MSK MyChart mobile app, select “Your Menu” by tapping the 3 lines at the top left.
  3. Choose “Billing Summary.”

If you don’t have an MSK MyChart account, you can still make a payment by visiting the Guest Pay section on MSK MyChart.

Learn how to pay MSK bills from January 31, 2025, and earlier.

Contact Patient Billing Services if:

  • You would like to update your insurance or you have questions about your bill.
    Call: 646-227-3378

Contact Patient Financial Services if:

  • You need help paying your hospital bills and would like to learn more about your options.
    Call: 212-639-3810
  • Your medication co-pay is high and you would like to learn more about prescription assistance programs.
    Call your doctor’s office and ask to meet with your Patient Financial Navigator.