Patient Representatives

We want to hear from you. Our patient representatives are here to help you and your loved ones feel respected, heard, and understood. As your advocates, they will work with you to take care of any issues and answer your questions.
A smiling MSK staff member wearing glasses and a lanyard that reads 'How can I help you?' stands in a hallway.
How our patient representatives can support you
Communicating your needs or questions

Our patient representatives can help you with most complaints, concerns, questions, and requests about your care. We can also put you in touch with an interpreter or a translator if you need one. We are available 24 hours a day, free of charge.

Explaining how we protect your privacy

We can answer questions about your privacy. If you’re worried your information has been shared without your permission, we can help you.

Learn about our privacy practices

Explaining your rights and responsibilities

We can help you understand your rights as a patient, and we can explain what your responsibilities are. We will make sure your rights are respected.

Learn about your rights

Explaining an MSK policy or procedure

We can help you understand how our policies and procedures are designed to protect you. If you have any questions, we’re here to help.

Filling out forms and notarizing them

We can help you understand and fill out a healthcare proxy form, living will, or another advance directive. We can also notarize these documents.

Get in touch with a patient representative
An older MSK patient wearing a cap and glasses smiles while sitting in a medical office.
I was having trouble getting some questions answered, so I asked a patient representative for help. After that, my treatment went a lot better. I’m glad I decided to speak up.
John Q., MSK Patient
How to contact a patient representative

Anyone can contact an MSK patient representative.

It’s OK if you don’t want to give your name or other details. However, it makes it harder to help you if we don’t have specific information about you. No one at MSK will treat you differently because you contacted a patient representative.

  • 212-639-7202
    We’re available Monday through Saturday, 9 a.m. to 5 p.m. (Eastern time). Outside these hours, call 212-639-2000, and the administrator on call will help you.

  • [email protected]

  • 1275 York Avenue, New York, NY 10065 (Room M103B)

  • Fax: 212-717-3118

Nondiscrimination Statement: Discrimination Is Against the Law

Memorial Hospital for Cancer and Allied Diseases complies with applicable federal, state and local civil rights and healthcare laws and does not discriminate on the basis of race, color, religion, creed, gender, age, sex, national or ethnic origin, marital, caregiver, familial or partnership status, sexual orientation, gender identity or expression or transgender status, citizenship status or alienage, disability, status in the uniformed services of the United States (including veteran status), or any other status protected by law.

Learn more