Bringing Hospitality to the Hospital: A Reimagined Patient Experience at the David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center
The David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center is the latest example of the institution’s creative approach to rethinking the way cancer care is delivered. It will allow Memorial Sloan Kettering Cancer Center (MSK) to enhance patient comfort and convenience while achieving greater efficiencies by providing exceptional care on an outpatient basis. The center was designed after listening closely to feedback from patients and staff, and with insights learned at MSK’s other thoughtfully designed outpatient facilities. From intuitive touch points ahead of arrival, to the moment patients are greeted, to discharge, the experience is curated to more resemble a calming hospitality environment than a hospital.