1. What is MSK and MSK Direct?

Memorial Sloan Kettering Cancer Center (MSK) is the world’s oldest and largest private cancer center, devoting more than 130 years to patient care and research. It is consistently ranked among the top hospitals for adult and pediatric cancer care in the United States. MSK Direct is a partnership between Organon and MSK. MSK Direct offers all U.S. based Organon employees and their loved ones simplified access to the expert cancer care provided by MSK.

2. Who is eligible to use MSK Direct?

All U.S.-based Organon employees and their loved ones have access to MSK Direct, regardless of enrollment in other health benefits offered by Organon. Eligible loved ones include, but are not limited to, your spouse/partner, children, siblings, parents, parents-in-law, grandparents, aunts, uncles, and cousins. All medical care received at MSK is subject to insurance verification. Anyone not covered under the Organon Horizon Blue Cross Blue Shield medical plan will need to ensure coverage via their own insurance.

3. Can the MSK Direct team help me access care at any MSK facility?

Yes. The MSK Direct team can help you and your loved ones access care at all MSK locations, including those in New York (Manhattan, Brooklyn, Long Island, and Westchester) and New Jersey (Bergen, Basking Ridge, and Monmouth). 

4. When should I contact MSK Direct?

Call MSK Direct if you or a loved one: 

• Are diagnosed with cancer or being treated for cancer elsewhere, and would like to explore options for treatment at MSK. 
• Receive results from a medical test or exam (including a blood test, imaging exam, or pathology report) that signal you may have cancer. 
• Are told by a doctor to schedule an appointment with an oncologist. 

5. Can I access MSK Direct even if I don’t have a confirmed cancer diagnosis?

Yes. MSK Direct can help before a confirmed diagnosis of cancer is received. You may contact MSK Direct when you receive results from a blood test, imaging exam, or pathology report that indicate you may have cancer. The staff at MSK Direct can arrange an appointment with an MSK physician to further evaluate your situation. 

6. Do I have to enroll to participate in MSK Direct?

No. All U.S.-based Organon employees and their loved ones have access to MSK Direct, without needing to enroll in the MSK Direct program.

7. How can MSK Direct help me?

MSK Direct helps:

• Schedule an expedited initial appointment at MSK
• Gather necessary medical records for the first appointment at MSK
• Answer questions throughout your cancer journey from our team of experts
• Facilitate virtual services for patients who are unable to travel to MSK
• Recommend a local facility if the patient lives far from MSK and prefers to be treated closer to home

8. Do I have to pay to use MSK Direct?

No. All U.S.-based Organon employees and their loved ones have access to the services provided by MSK Direct at no cost. Medical care provided by MSK will be subject to the standard out-of-pocket costs (such as copays, deductibles, and coinsurance) of each individual’s medical plan. Call MSK Direct or your medical plan to verify your medical plan’s coverage. Please note: MSK is an in-network provider with Horizon Blue Cross Blue Shield, Organon’s medical plan.

9. Does using MSK Direct impact my other Organon health benefits?

No. MSK Direct is an additional program that does not impact or change your other Organon health benefits.

10. Do I have to go to MSK for cancer care?

No. MSK values offering you choice when it comes to your health. The services provided by MSK Direct are available to you as an option should you or a loved one need cancer care. The decision on where to go for care is always yours to make.