Patient Experience Reviews for MSK Healthcare Providers
Our healthcare provider ratings and reviews are collected through surveys conducted by an independent company called NRC Health. Patients receive surveys by email, text message, and phone call after their outpatient visits. We use this feedback to continue to improve the care we provide.
In addition to the reviews described below, we also conduct other surveys and share data about patient satisfaction and experience from those surveys.
- Star ratings
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The overall rating on a healthcare provider’s page is based on surveys that our patients filled out in the past 12 months. The rating is from 1 to 5, with 5 as the highest rating.
You can also see ratings from our patients about whether the provider explained things clearly, listened carefully, is trusted by the patient, and if the patient is likely to recommend the provider. - Comments from patients
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MSK is committed to sharing as much information as possible with our patients. We post all relevant feedback that is positive or negative. We do not edit comments. We may show that we have removed a patient’s name or other identifying details to protect a patient’s privacy. The only comments that we remove are comments that are offensive, libelous, or profane.
- Healthcare providers without reviews
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We post ratings for MSK healthcare providers who have at least 30 patient surveys completed. If you do not see a rating for a provider, it is because they do not yet have enough survey responses, or they do not offer outpatient care.